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SuperHeroes Unlimited

Privacy and Policies

General Terms and Conditions

Our focus is to bring you high quality fully wearable costumes! SuperHeroes Unlimited makes sure you have everything to make your costume shine! From shoes to helmet to all those pesky accessories, all of our costumes come with everything needed to make your character stand out at any event. We strive to ensure that we are your one stop shop for everything your costume needs.

Aside from the costumes/accessories we offer we also take custom orders. We are able to handle any costume design you are looking for whether that's armor, weapons, props, 3D prints, molds, fabric, worbla, EVA we do it all! Please call for any custom costume questions you may have!

Due to the nature of how custom our work is and the fact we are changing fantasy into reality some items will differ greatly from photos and or descriptions provided by us or you. Some items will be entirely different than photos' provided/descriptions. By purchasing with us you agree to wave all rights and claims via any 3rd party regardless of cause. By purchasing you agree that SuperHeroes Unlimited and it's representatives are the solo arbiters and judges of if a item meets all requests/requirements. Should you disagree with said terms you have 24 hours after purchase time to message a refund request otherwise the order will be processed as normal with you agreeing to these terms.

Due to the custom nature of our work we do not accept returns or offer refunds on ANY items. Should you have a issue with your purchase we will do our best to work with you.

Should a customer fail to provide measurements/information as needed in a timely manner this can cause delays to your listed ship date we are not responsible for. Should a customer fail to provide measurements/ information entirely we will send 1 follow up message after our initial request. If the customer has not responded by the listed ship date we will close the order with no refund and no items shipped for failure to provide measurements/info as needed. Due to the nature of our industry holding open working slots on projects means we are unable take another paying project during that time thus NO refund of any amount will be given. ALL funds in their entirety will go to lost time and materials lost/spent.

Returns and Exchanges

Due to the custom nature of our work we do not accept returns or offer refunds on ANY items. Should you have a issue with your purchase we will do our best to work with you. Please contact us by phone or email if you have any problems with your order.

Cancellation: If you would like to request a cancellation of an order, you must do so within 24 hours of purchase. A cancellation request must be made by phone or email. After 24 hours has passed your order is unable to be canceled. Should you have any questions please contact us via email or phone BEFORE placing your order.

Shipping

Shipping is based on the average weight of the item. Once the item is completed it is sent via USPS and tracking is always provided to the customer. We do not require signatures upon receipt and we have no control over the package (damages, etc.) once it has been shipped. Should you want insurance on the package, you must notify us within 24 hours of your purchase (Payment for extra insurance will only be accepted via Paypal).

Privacy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by email at services@superheroesunlimited.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WEBFLOW

Our store is hosted on Webfow. Webflow acts as our data processor and processes your personal data on our behalf. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Webflow data storage, databases and the general Webflow application. Webflow stores your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, Webflow stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.

You may also want to read Webflow Terms of Service (https://webflow.com/terms-conditions/) or Privacy Policy (https://automattic.com/privacy/).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you or we are. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

In no circumstances are we, SuperHeroes Unlimited, liable for any actions or privacy policies of third parties.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

We use cookies and other similar technologies on our website to ensure that you experience our website in an enjoyable manner. Some of the cookies and other similar technologies are necessary for using our website’s functions, such as our online store, whereas others are not. We use cookies for several purposes and mainly in order to understand how our website is used, allow improved navigation, collect site analytics and improve our websites and services. Cookies help us to, for instance, collect information about the number of visitors, the way our websites are used and how our websites operate and perform.

SECTION 8 - AGE OF CONSENT

Our website is not intended to be used by persons under the age of 18 or other minors. By using this website, you represent that you are at least the age of 18 or majority in your state or province of residence, or that you are 18 or the age of majority in your state or province of residence.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:

service@superheroesunlimited.com
Re: Privacy Compliance Officer